Why Transparency is Key

When we speak to homeowners who have retained other law firms in the past, the number one complaint that we receive is that the client never received updates from their attorney; they were not kept in the loop regarding their case, and, overall, that they felt their attorney did not include them in the process. They feel that they did not receive the attention they deserved.

If you retain our law firm to represent you, you will be given a login and password to our client portal, on which you can see what is going on with your case. You can send us messages in real time 24 hours day/7 days a week, and always receive a response from one of our experienced RKE Team members within 24 hours. Our clients love the portal, as they have instant access to their attorneys and to their case.

Many of our clients work during the day, they need to be able to access their case when they get off from work, or even from their office. This way there are no questions; we always provide instant access. Clients can even upload documents to us through the portal, and this makes communication between our attorneys and our client so much easier. This way you'll always know what's going on, no surprises, and no secrets.